What are your opening hours?
We are very flexible with our appointment availability including daytime, evening and weekend appointments and do not have set opening hours. Contact us at any time to find out our appointment availability.
What can I expect on my initial assessment?
During your initial assessment we will firstly spend some time talking with you to understand your condition/injury and also discuss what you would like to achieve. If you take medications then a list of medication would be helpful to bring. We will then assess you by observing your posture, assessing your movement and strength and palpating to feel the quality of your joints, ligaments, tendons and muscles. Following this, we will discuss the diagnosis, prognosis and a treatment plan that we believe will be most effective in your recovery. If time permits then we aim to complete some treatment on the initial assessment to kick start your recovery.
How long are the sessions?
Clinic based initial appointments are 40-45 minutes and follow-up sessions are 30 minutes.
Home-visit appointments vary depending on the complexity of your condition and your preference but range from 45-60minutes for the initial assessment and 30-60 minutes for follow ups. We can discuss the likely duration of your home-visit session required before your appointment.
What should I wear?
In order to thoroughly assess and treat you we may need to see the affected area fully but we will always work around your individual preferences to ensure that you are comfortable. For any problems relating to your legs then shorts are advisable. For any upper limb or neck problems then a sleeveless top or vest would be helpful.
Can I bring someone along to the appointment?
Of course! We want you to feel comfortable so if you want someone to be with you then they are more than welcome to accompany you.
Can I request a specific treatment?
If the specific treatment is available and we have assessed that it is safe and appropriate to use on your condition then we will always aim to satisfy your requests. Before we start treatment we will provide you with the benefits and risks of the treatment based on current research and our previous clinical experiences.
How many sessions will I need?
This can vary depending on what the problem is. The easiest way to help with this sort of question is to contact us so we can discuss what your condition/injury is so we can give typical time frames of recovery. We understand that finances are always a consideration and therefore we can tailor the frequency of treatment sessions to suit you.
Do you offer discounts for clubs or businesses?
Yes we do! We enjoy enabling people to remain active and to continue doing what they love so we are proud to offer generous discounts for members of:
Almary Green Netball Team
If your are a member of one of these clubs then please contact us to find out the discounted rate.
Can I use my private health insurance?
We are now registered with Vitality and WPA and currently in the process of registering with other health insurance companies. Please contact us to let us know of your health insurance company and we can make sure that we have started the application for this – sometimes this only take a few days for us to become an approved provider.
What if I have to cancel?
We aim to provide a fair and flexible service and appreciate that sometimes unforeseen circumstances occur and therefore don’t charge for appointments cancelled with at least 24hrs notice.