What can I expect on my initial assessment?
During your initial assessment we will firstly discuss the history and symptoms of your current condition/injury; your past medical history; current medications and what you would like to achieve with treatment. If you take medications then a list of medication would be helpful to bring. We will then assess you by observing your posture, assessing your movement and strength and feeling the quality of your joints, ligaments, tendons and muscles. Following this, we will discuss the diagnosis, prognosis and a treatment plan that we believe will be most effective in your recovery. If time permits then we always aim to begin treatment during the first session to help start your recovery.
How long are the sessions?
Clinic based initial appointments are 40-45 minutes and follow-up sessions are 30 minutes.
Home-visit appointments vary depending on the complexity of your condition and your preference but range from 45-60minutes for the initial assessment and 30-60 minutes for follow ups. We can discuss the likely duration of your home-visit session required before your appointment.
What should I wear?
In order to thoroughly assess and treat you we may need to see the affected area fully but we will always work around your individual preferences to ensure that you are comfortable. For any problems relating to your legs then shorts are advisable. For any upper limb or neck problems then a sleeveless top or vest would be helpful.
Can I bring someone along to the appointment?
Of course! We want you to feel comfortable so if you want someone to be with you then they are more than welcome to accompany you.
Can I request a specific treatment?
If the specific treatment is available and we have assessed that it is safe and appropriate to use on your condition then we will always aim to satisfy your requests.
How many sessions will I need?
This can vary depending on what the problem is. The easiest way to help answer this question is to contact us so we can discuss what your condition/injury is so we can give typical time frames of recovery. We understand that finances are a consideration and therefore we can tailor the frequency of treatment sessions to suit you.
Can you arrange X-rays or MRI scans?
Fortunately the majority of our patients will not require an X-ray or MRI as we can diagnose what is going on during our assessment. However, on some occasions an x-ray or MRI scan is required. If an x-ray is required then we can write a letter to your GP requesting this through the NHS and an x-ray report can be requested to be sent to us. If an MRI is indicated then we can make a private referral for MRI scans to Alliance based at Colchester Hospital and their prices start from £200. MRI reports will come back to us so we can discuss the results with you and make a plan for your ongoing treatment.
Do you offer discounts for any clubs?
Yes we do! We are passionate about enabling people to remain active and to continue doing what they love so we are proud to offer a substantial discount for members of the clubs listed below. We will ask for proof of club membership at your appointment in order to receive the discount.
Can I use my private health insurance?
Yes, we are registered with all the major health insurers including Aviva, AXA PPP, BUPA, Vitality, WPA and Healix. We do recommend that you speak to your insurance company prior to booking an appointment to ensure that you are covered. If you are with another health insurance company then let us know and we can apply to become an approved provider.
What if I have to cancel?
We aim to provide a fair and flexible service and appreciate that sometimes unforeseen circumstances occur and therefore don’t charge for appointments cancelled with at least 24hrs notice. We will charge the full session cost if the appointment is cancelled within 24 hours.